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Social Media Marketing FAQs

• Why hashtags are so important in social media marketing?

  Hashtags are essential to describe your content as well as to boost the organic reach of your social media campaign. Hashtag use varies according to the social media site. For Facebook, use no more than one hashtag. On Twitter, two hashtags are best for engagement. On Instagram, use a minimum of 9 and up to 30. Not sure which hashtags to use? Hire a social media expert to find the most effective hashtags for your social media platform so your content can get found.

• What are the best practices for setting up a social media profile?

  Consistency is one of the keys to social media marketing strategy success, so use the same profile picture and cover image across all social networks, resizing according to the site’s requirements. This helps boost your online marketing efforts by building a strong social media presence as well as to place you as a thought leader within your niche. Use your social media profile as an elevator pitch for your company. If appropriate, use hashtags related to your business to help people find you. You can also include a link to your website or a resource you’re promoting as a call to action.

• How can small business owners grow a social media following?

  To successfully grow a social media following, you must make sure to have your social media profile set up right. This means getting a professional photo and cover image that relates to your business. Share content regularly but don’t be too promotional: around 80% of what you share on a social media channel should come from other people. Most importantly, be social, and don't rely too much on automation. A good idea is to have in place a social customer service providing fast and efficient costumer support to your followers.

• What type of content works best on each social media platform?

  The best types of content for each social media channel depends on the platform. Most social media sites allow you to share multiple types of social media content, including blog posts, images, animated GIFs, videos, and more. The research shows that images do well on Facebook, as well as on Instagram and Pinterest. Video content is also very popular. The best is to align your social media strategy with your content marketing to make sure you share the type of content your audience really likes.

• Why social media influencers matter?

  The research shows that most people trust recommendations from social influencers, friends, and family much more than a company’s advertising and promotion. That’s why influencer marketing is such a powerful way to raise awareness of your products and services, and it should be integrated within your social media marketing plan. Of course, it’s important to find the right influencers to help promote your business. To do this, hire an influencer marketing expert to match you with influencers who are respected by the target audience you want to reach.

• How many social media platforms should I utilize?

  Social networking isn’t a numbers game, so it's not about being active on a "magic number" of social media sites. It's more important to be active on the right social channels. Those are the ones where your target audience is most active. With 2 billion users across a wide age range, Facebook is a must for most people. To choose other platforms, hire a social media marketing expert to research your market and find out where else your audience hangs out online.