How can we help?

Popular help topics: pricing, upgrade, hosting, membership

NEW: We have migrated to Zendesk CRM
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)
Image Description

Using TheSmartWare Account

Find the answer to any question, from the basics all the way to advanced tips and tricks!

Browse all article
Image Description

Using ElanceMarket™ Platform

Want to learn more about setting up and managing your team? Look no further!

Browse all article


Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.


We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.

Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:

  • Transaction charges incurred to collect payment via payment gateways.
  • Man power consumed in processing the payment (if manual method).
  • Cross border or markup fee we pay while receiving international funds.
  • Currency conversion fee or losses we face due to fluctuation in currency rates.
  • Accounting cost we incur to maintain govt. financial compliances.
  • Tax we paid against the profit we booked on payment we received.
  • Additional tax filling burden we incur to setoff refund transaction.
  • Cost of maintaining the platform and infrastructure w.r.t finance.




  • When you signup a new account on our platform, you will get a confirmation email on your registered email.
  • The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.
  • The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

Still NOT Getting Email?

  • Kindly double check your SPAM or Junk folder.
  • Kindly double check your registered email and make sure it's correct.
  • Kindly double check if there is any typo mistakes in your registered email address.
  • If you are still logged-in into your account, then you may try changing your registered email to another email.
    Recommended Article: How to Change / Update Account Email?
  • It can be possible that your inbox has some issue in receiving our emails, check with your provider.
  • Reach out to support, if problem still persist.


You can change or update your account password at 


Unfortunately, account username can NOT be changed or updated.



Steps to Add Funds using Paytm INR option:-
If you are NOT registered yet, please register a FREE account at (or login at

Note: These steps apply equally to all our The SmartWare Network Websites

  • Go to to Add Funds into your account balance.
  • Enter the amount of funds you want to add (you will Pay in INR equivalent + GST Tax).
  • Select/Click "Pay with Paytm" option under "Pay in INR" section.
  • It will take you to a secure Paytm payment page, which will guide you further.
  • Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
  • Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.

If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.

For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-

Screenshot (part 1):


Screenshot (part 2):



Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:Screen_Shot_2020-03-05_at_6.07.54_PM.png


Topics covered in this article:-

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 


If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might have failed due to one or more of the following reasons:- 

Common Reasons for Payment Transaction Failure:- 

  • Payment Processor does not support your country or not available in your country.
  • Payment Processor does not support your debit card, credit card.
  • Your debit card, credit card is not enabled for international transaction.
  • The debit card, credit card you has used might be expired.
  • Other miscellaneous reasons such as technical failure.


Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as PayPal, Stripe, Paytm, Crypto, Wire, Bank ...etc at:

Quick Steps:

  1. Enter amount (USD) you want to add into your account balance.
  2. Choose your preferred payment processor such as PayPal.
  3. Hit "Checkout" button to go to secure payment page.
  4. Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

  • For Indians :  We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
  • For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
  • We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available.


Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay 
Please follow these steps:-
  1. Please go to (login required)
  2. Enter amount of funds (USD) you want to add in "Add Funds" field
  3. Find "Pay in Crypto" tab under "
  4. Select your preferred bitcoin payment processor such as Bitpay
  5. Click "Submit" button to go to a secure payment page.
  6. Send equivalent BTC amount to the unique bitcoin address displayed.
  7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.


The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to (login required) for more info


How to Generate Invoice?

  • If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
  • If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile (
  • You can simply follow the steps given at How to Add Funds in your Account Balance? that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).

How to Download Invoice?
You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.



This article outlines guidelines which vendors should follow in order to be in good standing, not adhering to these guidelines could result in penalties or suspension of vendor ship.

  • Make sure to send welcome message to the buyer within 24 hours as soon as buyer submit inputs to the order. [penalty of $1 may be debited in case of non-compliance]
  • You must give regular updates to the buyer about the progress of the order and don't make buyer wait or feel order is not progressing.
  • For long running orders, it is strongly recommended to make use of ClickUp and Tracker for smooth delivery.
  • Order must be delivered on time without any delay. Delayed orders maybe subjected to cancellation upon buyer request. [penalty of $1 may be debited in case of non-compliance]
  • Try to respond buyer in a couple of minutes or at max within a hour. Maintain high average response rate (at least <24 hours).
  • Try to deliver early / extra to the buyer to delight them which will encourage them to place more orders.
  • You must talk to buyer with high professionalism in order to maintain high quality communication.
  • When you going to mark order as delivered, make sure your delivery is 100% perfect, precise, complete and reports (if any) should be high quality.
  • Penalty of $5 will be levied if order has to be canceled by backend due to unnatural reasons such as negligence, poor delivery, unresponsive, unprofessional, abusive, misconduct ...etc.

Prohibited Activities:

  • Do not communicate with clients outside the eco-system, communication should be through your vendor dashboard only.
  • Do not ask any contact details (like email) of clients and don't do any communication with client directly on email, even if client share their email and request you to do so.
  • All communication, reports, files, images ..etc should be either white-labeled or have branding of only. Keep in mind that you are working with the clients on behalf of ElanceMarket and representing ElanceMarket brand.

NOTICE: Violation of these guidelines may result in reduction of your margin or suspension of your vendorship.


If you are active DIRECT vendor for any service and have received order from buyer, you should be able to find "Vendor Actions" button on order progress page which can be used to perform following actions:-


How to use Reply Templates?

  1. Find "Insert Template" button and click it.Order-679-Buy-Android-Reviews-_-Google-Play-Store-_-Real-Users-_-Guaranteed-ElanceMarket_.png
  2. Choose the desired template and click "Save" to insert it. mceclip0.png
  3. Customize the message from text editor as per your requirement and send it.mceclip3.png

How to Update Progress Tracker?

  1. Find "Vendor Actions" button and click it.
  2. Click "Tracker" and you should be able to enter your Tracker Link in "Progress Tracking URL" field. mceclip0.png
  3. Finally, you can draft a nice message or use template and click "Submit" to sent it.

How to Mark Delivery?

  1. Find "Vendor Actions" button and click it.mceclip2.png
  2. Click "Delivery" and draft a nice message or use template and click "Submit" to sent it. mceclip1.png

How to Request Cancellation?

  1. Find "Vendor Actions" button and click it.mceclip2.png
  2. Click "Cancel" and draft a nice message or use template and click "Submit" to sent it. mceclip2.png

In order to become vendor on ElanceMarket, you will have to first submit application for vendorship profile then once it's approved you will be able to become DIRECT vendor on select services.

Apply for Vendorship Profile:

  1. Signup an user account at (or signin at
  2. Go to and fill the Vendorship Profile form (login required)
  3. Submit the form and wait for approval or confirmation.

Apply for DIRECT Vendorship:

  1. Signin at (approved vendorship profile required)
  2. Search for the relevant services at that you can deliver.
  3. Visit the chosen service and find "Apply (DIRECT Vendor)" button.
  4. Click "Apply (DIRECT Vendor)" button and fill the DIRECT Vendorship form.
  5. Submit the form and wait for approval or confirmation.



Nothing found!


Please go through this quick guide and follow the instructions given below to get started quickly:-


  1. Register a FREE Account on our Self-Serve Platform
  2. Add some Funds to your Account Balance
  3. Create an Order
  4. Manage your Orders

1. Register a FREE Account on our Self-Serve Platform

If you are NOT registered on our self-serve platform yet then please register a FREE account at to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email

2. Add some Funds to your Account Balance

You need to add funds in your account balance at (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire, Paytm ...etc before creating the campaign.

3. Create an Order

You can create order at (login required)

Now you can choose any service and click on 'Order Now' for ordering your service.


Package: You can choose from three packages (if available)

  1. Basic
  2. Standard
  3. Premium 

Quantity: You can enter how much quantity you want.

Now click Create Order.

Tip: Before creating campaigns, please add sufficient funds in your account balance.

4. Manage your Orders

You can manage all your campaigns at (login required) from your dashboard.



If your order is "Processing"

  • You may contact your Order Manager from the order progress page by sending him a reply message. 
  • Kindly go to (login required) and click "Progress" button to open the respective progress page for that order.
  • On the order progress page, you will find a reply box with textarea where you can enter your message and hit the "Send" button to send your message to the order manager. Kindly check screenshot below as an example:-

If your order is "Completed"

  • You may have to reach out to support and request them to re-open (revision) the order for you.
  • Make sure to give a compelling reason for why you want to re-open (revision) it, team will verify and check eligibility for the same.
  • If your request found eligible, team will re-open (revision) the order and ping the order manager.
  • Once the order is re-open (revision), you should be able to send a reply message to your order manager from order progress page.



Can't find your answer?

We want to answer all of your queries. Get in touch and we'll get back to you as soon as we can.

Chat with us Contact us

Technical questions

Have some technical questions? Hit us on community page or just say hello.

Check knowledge base Open ticket
Email us