FAQs for SmartXaaS LLP Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
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Knowledge Base (FAQs for All our The SmartWare Network Websites)
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)
FAQs for ElanceMarket™ Platform
Want to learn more about setting up and managing your team? Look no further!
General (Common) Open in Zendesk
AI Answer was NOT helpful? Willing to chat with Human?
By default, all chats are automatically assigned to a Human for manual review, make sure to leave your message, a next available human agent will get back to you ASAP.
Alternatively, Human Support is available via WhatsApp, Telegram and other... Read more
#52179066814873
#52179066814873
To become an affiliate on SmartXaaS LLP Network Websites? You have to just signup an account. Learn more at;
https://asoeshop.com/program/referral
https://cpidroid.com/program/referral
https://seoeshop.com/program/referral
https://elancemarket.com/program/referral
Every member has an affilaite ... Read more
#32836953876377
#32836953876377
Coins are like virtual currency balance which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer the concept of coins in various websites below:-
ASOeShop.com : https://thesmartware.zendesk.com/hc/en-us/articles/115002002492-Unders... Read more
#11115827801881
#11115827801881
Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an excepti... Read more
#360021830872
#360021830872
We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.
Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:
Transaction charges incurred to collect paymen... Read more
#360041484952
#360041484952
Account (Common) Open in Zendesk
Please find below the common account-related issues and solutions:-
How to Activate your Account?
How to Change Account Email?
How to Change Account Password?
How to Reset & Recover Account Password?
How to Change Account Username?
Read more
#360004435992
#360004435992
Overview
When you signup a new account on our platform, you will get a confirmation email on your registered email.
The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence act... Read more
#37002407878553
#37002407878553
You may change or update your account email at:
https://app.asoeshop.com/user/manage (login required)
https://app.cpidroid.com/user/manage (login required)
https://app.seoeshop.com/user/manage (login required)
https://app.elancemarket.com/user/manage (login required)
Simply enter your new e... Read more
#360017777391
#360017777391
You can change / update your account password at:
https://app.asoeshop.com/user/manage
https://app.cpidroid.com/user/manage
https://app.seoeshop.com/user/manage
https://app.elancemarket.com/user/manage
and so on ...
Recommended Article: How to Reset / Recover Account Password? Read more
#360015818232
#360015818232
If you have forgot your password and unable to login to your account, You can reset your account password to recover your account at any of our SmartXaaS LLP platform such as:
https://asoeshop.com/account/recover
https://cpidroid.com/account/recover
https://seoeshop.com/account/recover
https://e... Read more
#360004436012
#360004436012
Unfortunately, account username can NOT be changed or updated. Read more
#115001609511
#115001609511
Payment (Common) Open in Zendesk
Overview:
Payment Deducted but NOT Credited Issue:-
Common Reasons for Fiat Payment Failure:-
Common Reasons for Crypto Payment Delay:-
Common Reasons for Crypto Payment Failure:-
Payment Deducted but NOT Credited Issue:-
This happens very rarely, usually when we don't get server postbacks fr... Read more
#360007056831
#360007056831
Overview:
How to Generate Invoice?
How to Download Invoice?
How to Generate Invoice?
If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
If you need your company details mentioned in the invoice, kindly make sure to up... Read more
#115001424391
#115001424391
SOP for TDS payment in case of INDIAN Customers:-
Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
Then issue FORM 16A to us. Please reac... Read more
#360041917311
#360041917311
Steps to Add Funds using Paytm QR Scan:-
Kindly refer this guide to know How to Add Funds into your USD Balance.
Just Select/Click "Paytm" option as your payment processor.Note: You will Pay in INR equivalent + GST Tax.
It will take you to a secure Paytm payment page, which will guide you furth... Read more
#360040893392
#360040893392
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer acc... Read more
#360040136672
#360040136672
Topics covered in this article:-
Refund on Balances/Invoices
Refund on Campaigns/Orders
Exceptions & Special Cases
Refund on Balances/Invoices
You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.
Refund on Campaigns/... Read more
#360016324171
#360016324171
Going to create a campaign or place an order? First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
https://app.asoeshop.com/wallet/deposit (login required)
https://app.cpi... Read more
#360000174952
#360000174952
Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange ... Read more
#115001612252
#115001612252
Pre-Payment:
We prefer to work on pre-payment terms as of now.
By default our platform is designed to support pre-payment mode.
We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders.
Post-Payment:
Eligibility Criteri... Read more
#115001602831
#115001602831
Security (Common) Open in Zendesk
An infraction is either a security block created by our security system upon suspicious activity detected or high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement.
Common reasons for infractions?
When you try to hide your identity or impersonate... Read more
#4403912761229
#4403912761229
General Open in Zendesk
Nothing found!
Services Open in Zendesk
Nothing found!
Orders Open in Zendesk
Please go through this quick guide and follow the instructions given below to get started quickly:-
Overview:
Register a FREE Account on our Self-Serve Platform
Add some Funds to your Account Balance
Create an Order
Manage your Orders
1. Register a FREE Account on our Self-Serve Platform
If you... Read more
#360041458532
#360041458532
If you have any query regarding your order, you may reach out to your order manager directly from your buyer dashboard. You order manager should reply you within 24 hours.
If your order is "Processing"
You may contact your Order Manager from the order progress page by sending him a reply message... Read more
#360045290151
#360045290151
Buyer Open in Zendesk
Nothing found!
Vendor Open in Zendesk
To claim your commission from an order first of all you will have to deliver the order.
Once you deliver the order, the buyer have 7 days to check the delivery.
If the order is perfectly delivered and buyer did not request any revision then you will see a "claim" button at https://app.elancemark... Read more
#33949346694297
#33949346694297
This article outlines guidelines which vendors should follow in order to be in good standing, not adhering to these guidelines could result in penalties or suspension of vendor ship.
Make sure to send acknowledgement message to the buyer within 24 hours as soon as buyer submit inputs to the orde... Read more
#360059733051
#360059733051
If you are active DIRECT vendor for any service and have received order from buyer, you should be able to find "Vendor Actions" button on order progress page which can be used to perform following actions:-
Overview:
How to use Reply Templates?
How to Update Progress Tracker?
How to Mark Delive... Read more
#360041484912
#360041484912
In order to become vendor on ElanceMarket, you will have to first submit application for vendorship profile then once it's approved you will be able to become DIRECT vendor on select services.
Overview:
Apply for Vendorship Profile:
Apply for DIRECT Vendorship:
Apply for Vendorship Profil... Read more
#360041917331
#360041917331
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