Using SmartXaaS LLP Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-
Still NOT Getting Email?
You may change or update your account email at:
Simply enter your new email and click "Request OTP" button to receive an OTP to your new email.
Confirm the OTP, enter your account password and hit submit button to change account email.
You can find and download all your invoices at:
Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.
SOP for TDS payment in case of INDIAN Customers:-
SOP for GST input claim in case of INDIAN Customers:-
Steps to Add Funds using Paytm QR Scan:-
Note: These steps apply similarly to all our TheSmartWare Network Websites
Troubleshooting Paytm Issues:
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:
Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.
You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.
Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).
Example for your ref:
Topics covered in this article:-
There are some exceptions => for more details, please refer our refund policy at:
This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or under payment issues or some other reasons.
If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:-
If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:-
How to Resolve Under Paid or Partially Paid Invoice?
Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
Note: You balance should get updated accordingly if paid successfully.
Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.
How much Minimum Funds one can Deposit in their USD Balance?
Please go through this quick guide and follow the instructions given below to get started quickly:-
If you are NOT registered on our self-serve platform yet then please register a FREE account at https://elancemarket.com/register.php to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email
You need to add funds in your account balance at https://elancemarket.com/bank.php (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire, Paytm ...etc before creating the campaign.
You can create order at https://elancemarket.com/service/ (login required)
Now you can choose any service and click on 'Order Now' for ordering your service.
Package: You can choose from three packages (if available)
Quantity: You can enter how much quantity you want.
Now click Create Order.
Tip: Before creating campaigns, please add sufficient funds in your account balance.
You can manage all your campaigns at https://elancemarket.com/buyer/orders.php (login required) from your dashboard.
If you have any query regarding your order, you may reach out to your order manager directly from your buyer dashboard. You order manager should reply you within 24 hours.