How can we help?

Overview

• When you signup a new account on our platform, you will get a confirmation email on your registered email.
• The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.
• The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

• https://asoeshop.com/account/resend
• https://cpidroid.com/account/resend
• https://elancemarket.com/account/resend
• and so on ...

Still NOT Getting Email?

• Kindly double check your SPAM or Junk folder.
• Kindly double check your registered email and make sure it's correct.
• Kindly double check if there is any typo mistakes in your registered email address.
• If you are still logged-in into your account, then you may try changing your registered email to another email.
  Recommended Article: How to Change / Update Account Email?
• It can be possible that your inbox has some issue in receiving our emails, check with your provider.
• Reach out to support, if problem still persist.

You may change or update your account email at:

• https://app.asoeshop.com/user/manage (login required)
• https://app.cpidroid.com/user/manage (login required)
• https://app.seoeshop.com/user/manage (login required)
• https://app.elancemarket.com/user/manage (login required)

Simply enter your new email and click "Request OTP" button to receive an OTP to your new email.

Confirm the OTP, enter your account password and hit submit button to change account email.

You can change / update your account password at:

• https://app.asoeshop.com/user/manage
• https://app.cpidroid.com/user/manage 
• https://app.seoeshop.com/user/manage 
• https://app.elancemarket.com/user/manage
• and so on ... 

Recommended Article: How to Reset / Recover Account Password? 

If you have forgot your password and unable to login to your account, You can reset your account password to recover your account at any of our SmartXaaS LLP platform such as:

• https://asoeshop.com/account/recover
• https://cpidroid.com/account/recover
• https://seoeshop.com/account/recover
• https://smmeshop.com/account/recover
• https://elancemarket.com/account/recover
• and so on...

Note: Password reset link may not work if you are logged in

Unfortunately, account username can NOT be changed or updated.

Overview:

• How to Generate Invoice?
• How to Download Invoice?

How to Generate Invoice?

• If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
• If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile (https://app.cpidroid.com/user/profile)
• When you attempt to deposit funds to your USD balance, that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).
• To add funds, you can simply follow the steps given at: How to Add Funds in your Account Balance?

How to Download Invoice?

You can find and download all your invoices at:

• https://app.asoeshop.com/user/payments (login required)
• https://app.cpidroid.com/user/payments (login required)
• https://app.seoeshop.com/user/payments (login required)
• https://app.elancemarket.com/user/payments (login required)
• and so on ...

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

SOP for TDS payment in case of INDIAN Customers:-

• Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
• You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
• Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website. 
• After submission of TDS Certificate to us, within 7 working days, TDS amount will be reimbursed into your current account.
• Kindly note that TDS applicable section "194C" and TDS rate applicable is 1%.

SOP for GST input claim in case of INDIAN Customers:-

• If you are registered business and have GSTIN number, you may update your GSTIN number in your account profile to get GST invoices.
• If you are eligible, we will issue you GST invoices and you may claim GST input accordingly. Kindly check with your CA to learn more.
• We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13^th of subsequent month of Quarter end.
• So you should be able to get GST input on 3^rd month of Quarter end.
• This is the SOP for GST operation and input claim eligibility.

Steps to Add Funds using Paytm QR Scan:-

• Kindly refer this guide to know How to Add Funds into your USD Balance.
• Just Select/Click "Paytm" option as your payment processor.
  Note: You will Pay in INR equivalent + GST Tax.
• It will take you to a secure Paytm payment page, which will guide you further.
• Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
• Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.
  
• In case you missed submitting the order id, you can find and open your past invoice pay link at https://app.cpidroid.com/user/payments 

Note: These steps apply similarly to all our SmartXaaS Network Websites

Troubleshooting Paytm Issues:

• If you missed to submit Order ID & aborted mid-way, you can go to your dashboard or add funds page to see your pending invoices and just hit "Pay Now" button and complete the step of submitting Order ID.
• If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.
• For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-
  
  Screenshot (part 1):
  
  Screenshot (part 2):
  

Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

• https://app.asoeshop.com/wallet/deposit (login required)
• https://app.cpidroid.com/wallet/deposit (login required)
• https://app.seoeshop.com/wallet/deposit (login required)
• https://app.elancemarket.com/wallet/deposit (login required)

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:

Topics covered in this article:-

• Refund on Balances/Invoices
• Refund on Campaigns/Orders
• Exceptions & Special Cases

Refund on Balances/Invoices

• You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.

Refund on Campaigns/Orders

• You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
  Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

• https://asoeshop.com/page/policy#Refund
• https://cpidroid.com/page/policy#Refund

Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:

• https://app.asoeshop.com/wallet/deposit (login required)
• https://app.cpidroid.com/wallet/deposit (login required)
• https://app.seoeshop.com/wallet/deposit (login required)
• https://app.elancemarket.com/wallet/deposit (login required)

Quick Steps:

1. Enter amount (USD) you want to add into your USD balance.
2. Choose your preferred payment processor such as Stripe, Tazapay, PayPal ...etc
3. Hit "Checkout" button to go to secure payment page.
4. Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

• For Indians :  We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
• For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
• We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.

1. Please go to https://app.cpidroid.com/wallet/deposit (login required)
2. Enter amount of funds (USD) you want to add in "Add Funds" field
3. Find "Pay in Crypto" tab under "Payment processor" section
4. Select your preferred bitcoin payment processor such as Bitpay
5. Click "Submit" button to go to a secure payment page.
6. Send equivalent BTC amount to the unique bitcoin address displayed.
7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.

Pre-Payment:

• We prefer to work on pre-payment terms as of now.
• By default our platform is designed to support pre-payment mode.
• We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders.

Post-Payment:

• Eligibility Criteria for Ad Network or Agency [cpidroid.com]:-
  Learn more at https://thesmartware.zendesk.com/hc/en-us/articles/11575076901145-How-to-Enable-Post-Payment- 
• Eligibility Criteria for Direct Advertiser (cpidroid.com):-
  - We may enable post-payment mode upon request but;
  - Should have good spend history of 6 months with us on pre-payment mode.
  - Should have decent and very long term on-going campaign.
  - Should have decent daily and total budget.
  - Post-payment threshold amount will be decided by us based on your past history.

Common FAQs:

How much Minimum Funds one can Deposit in their USD Balance?

• The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)
• Please go to https://cpidroid.com/bank.php (login required) for more info

If you have any query regarding your order, you may reach out to your order manager directly from your buyer dashboard. You order manager should reply you within 24 hours.

If your order is "Processing"

• You may contact your Order Manager from the order progress page by sending him a reply message. 
• Kindly go to https://app.elancemarket.com/order?dashboard=buyer (login required) and click "Progress" button to open the respective progress page for that order.
• On the order progress page, you will find a reply box with textarea where you can enter your message and hit the "Send" button to send your message to the order manager. Kindly check screenshot below as an example:-
  Screenshot:

If your order is "Completed"

• You may have to reach out to support and request them to re-open (revision) the order for you.
• Make sure to give a compelling reason for why you want to re-open (revision) it, team will verify and check eligibility for the same.
• If your request found eligible, team will re-open (revision) the order and ping the order manager.
• Once the order is re-open (revision), you should be able to send a reply message to your order manager from order progress page.