All personal information that ElanceMarket™ collects through users by the use of the websites and services that users voluntarily submit and provide in the course of all business relations will handled by ElanceMarket™ in regards to applicable data protection legal provisions.
3. User Personal Information
ElanceMarket™ collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by ElanceMarket™ in electronic or any other form of communication. To register to use the websites or services from ElanceMarket™ the user needs to submit certain personal information. This includes among other things names and email address.
4. Storage of Information
When a user makes use of websites or services operated by ElanceMarket™, ElanceMarket™ automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact ElanceMarket™ as well as the date, length of visit at website or service operated by ElanceMarket™, pages accessed by the user and browser used.
Mobile Use of the Services:
Via smarphones, tablets or other mobile devices users can also access content and services from ElanceMarket™. ElanceMarket™ then stores the device's identification number (i.e. ANDROID_ID, IMEI, MAC Adresses) that accesses the content or service in an anonymized form as well as the standard technical information (i.e. operating system version, device type, and so on) to enable the user to access the content or service.
If submitted, ElanceMarket™ stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with ElanceMarket™.
Information via Communication:
ElanceMarket™ saves the history of communication, when the user submits a ticket to ElanceMarket™ customer support as well as the information submitted by the user in the course of the communication (i.e. email address). ElanceMarket™ does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.
Other voluntarily submitted Information:
Our main concern is to always try to improve our offers and services as well as to adapt them to its users as best as we can. In the course of that approvement process the user can submit additional information to ElanceMarket™ as part of the use of offers and services operated by ElanceMarket™ or in the course of direct communication. Information stored are such as name, address, age, gender, interests and, if applicable, payment data. Payment data is only stored if the user processes a payment via ElanceMarket™. The user can also allow ElanceMarket™ to record their usage behavior on partner websites.
5. Third Party Information Gathering
Usage data from Publishers (publisher-user):
Publishers who work with ElanceMarket™ share information about behavior of the publisher-user's usage. ElanceMarket™ needs the publisher-user's data in order for the the user to receive benefits for offers from the publisher. By doing so, the publisher assigns each user a personal ID ("UserID") connected with the usage data. The UserID can only be read out by the publisher. ElanceMarket™ is not able to directly associate the usage data shared by the publisher via the UserID with the user. ElanceMarket™ can only determine the identity of the publisher-user if the publisher-user itself initiates such a request.
Thus, the information transmitted by the publisher to ElanceMarket™ is not related to one individual. This applies unless the publisher-user disclosed its identity and therefore waiving the protection of his private information (for instance accessing the publisher's content with a user name connected to the real name or entering the email address on the publisher's website). In this case, but not solely, ElanceMarket™ is entitled to the above-mentioned rights to use the personal information.
6. Use of Personal Information
Optimization of the service:
ElanceMarket™ collects, processes, and stores users' personal information, when seeing a legitimate business purpose for it. Expressed in a different way ElanceMarket™ collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance ElanceMarket™ can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of ElanceMarket™ websites and services.
Prevention and combat of abuse:
Thus, ElanceMarket™ logs and stores information on the use of ElanceMarket™ websites and services such as activity on the publisher's website and service in regard to customers' advertisements or services, including the monitoring of behavior patterns and checking for manipulations. This can be useful and therefore is used to detect misuse or improper activity by the user or publisher-user. ElanceMarket™ uses special software to detect the use of illicit scripts and identify the IP address as well as other data in regard to the behavior of users and publisher-users. If ElanceMarket™ determines that a user or publisher-user violates its contractual obligations, for instance by using illicit scripts, ElanceMarket™ explicitly reserves the right to bring the user's or publisher-user�s data together with other data stored by ElanceMarket™ on this person to prove the violation. We will then possibly take additional measures against the users or publisher-users concerned to restore normal operation.
Billing of services:
Insofar as it is required for billing, ElanceMarket™ is entitled to share user data with the service provider responsible for payment processing. ElanceMarket™ is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, ElanceMarket™ will obligate them to observe applicable data protection laws and guarantee sufficient data protection.
ElanceMarket™ is entitled to anonymously use the information stored by and from the user or publisher-user to evaluate interests, user behavior and demography. ElanceMarket™ is also entitled to anonymously analyze information stored about the user or publisher-user in an statistical and aggregate form. If and to the extent to which ElanceMarket™ uses data to create user profiles, ElanceMarket™ will never share the profiles with third parties without the consent of the person concerned and will immediately cease the use of the user profile if the user or publisher-user objects to it.
Based on the information submitted to ElanceMarket™ as well as the actions within ElanceMarket™ websites and services, ElanceMarket™ may allow third parties to contact the user for advertising purposes. As long as the user does not object to the use of its user data for this purpose, advertising can be sent that matches his or her profile and interests. The information cannot be attributed to the user, unless the user voluntarily made this information on a website or service operated by ElanceMarket™.
The email addresses acquired through an offer form of ElanceMarket™ or received directly from the user can be used by ElanceMarket™ to send the user newsletters and information on ElanceMarket™ offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by ElanceMarket™ to unsubscribe or send a cancellation notice via mail.
If the user voluntarily shares personal information on request by ElanceMarket™ , then ElanceMarket™ will use this information with his or her consent so that the user receives personalized special offers.
7. Sharing of Personal Information
Personal and pseudonymized user data is used solely by ElanceMarket™. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.
ElanceMarket™ will use and when necessary share personal information in the course of fraud prevention and detection.
ElanceMarket™ will transmit user's personal information to advertisers and resellers only when the user redeems a promotional offer of such a partner company participates in a survey and the information is required for processing or for participation in the survey.
ElanceMarket™ will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to ElanceMarket™.
8. Changing or Deleting Personal Information
The user and publisher-user can change or delete his personal information at any time. The user or publisher-user can as well contact ElanceMarket™, if they would like ElanceMarket™ to change or stop using their information. ElanceMarket™ will change or delete the user's or publisher-user's information as quickly as possible. However, ElanceMarket™ points out that due to technical and organizational constraints, it is possible that some ongoing measures or those that have not yet begun may continue to be carried out after the request for deletion to ElanceMarket™ has been made.
9. Disclosure of personal information
ElanceMarket™ will disclose all of the information stored about the user or publisher-user immediately and unchanged on request by the user or publisher-user. The information will always be conveyed in electronic form via email. Exceptions might be made after consulting the ElanceMarket™ support.
11. Support and Contact
When contacting us, we keep a record of that correspondence and collect your email adress and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email adress will not be used, transfered or sold.
This is the refund policy of ElanceMarket™, (hereinafter referred to as "ElanceMarket™") which applies to all ElanceMarket™ websites and services.
This refund policy of ElanceMarket™ is intended for all users of the ElanceMarket™ websites and services ("user"). The ElanceMarket™ services are digital in nature and hence once the delivery of the service/campaign is complete then it is not reversible thus refund are only possible in special cases as discussed further.
No refund can be processed for change of business plan at the client's end. In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on ElanceMarket™.
The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from ElanceMarket™.
2. Payment Refund
2.1 Refund on Invoices:
If the user has added funds to their account balance or make any purchase or placed any order then they may ask for the refund as per the following:-
- If asked within an hour, a full refund minus gateway fee (min: $1) will be applicable.
- If asked within a day, a full refund minus 5% handling+gateway fee (min: $1) will be applicable.
- If asked after a day, a full refund minus 10% handling+gateway+markup fee (min: $1) will be applicable.
Please find some exceptions below:-
- No refund, if funds associated with the invoice are used either partially or fully i.e user must not use their funds for purchasing any services such as creating campaigns or placing orders.
- No refund, if payment was made by wire or bank transfer or cryptocurrencies or any non-instant payment method/gateway.
- No refund, if payment was made by gateways that don't have the facility to refund the transaction.
2.2 Refund on Campaigns/Orders:
Refund associated with campaigns/orders will be given to your account balance only but not be given on your invoice (original payment method). If the user creates the campaign or places the order using their account balance and do not want to continue with the same then they may terminate the campaign or cancel the order (if applicable and available) to get the refund, back to their account balance. The refund may be partial depending on the progress of the campaign/order already achieved. Please find some exceptions below:-
- No refund, if the situation comes under the "SERVICE DISCLAIMER" section of our ToS given at https://cpidroid.com/page/terms.php#ToS.
- No refund, if the promoted app is not free to download or malware or does not exist in play store or app store.
- No refund, if the campaign underperforms due to narrow targeting or limited reach such as low/standard traffic, small population/country, low bid/budget ...etc.
- No refund, if the ranking of your app does not improve or fluctuates after running app install campaigns on our platform (we charge you for install, not ranking).
- No refund, if the promoted app does not exist within the Top 100 search results for the targeted keyword in the targeted country.
- No refund, if the user runs direct offers or promotes 3rd party apps and the associated campaign underperforms due to competition with campaign already running for the same app at higher bid.
- No refund, if the user runs affiliate offers or promotes 3rd party offers and the same is rejected due to invalid redirect/tracking link or poor conversion rate or poor performance.
- No refund, if the user uses of custom redirect/tracking URL and the same is rejected (due to too many redirects or invalid landing page) or campaign underperforms.
2.3 Refund on Account Balance
Account balance is non-refundable however;
- If the account balance >= invoice value (any invoice), you may ask refund on the invoice basis.
- If the account balance < invoice value (any invoice), we can't refund since it indicates that funds are either partially or fully used.
3. Payment Disputes & Chargebacks
You must not dispute PayPal directly, without contacting the support team first. You may use PayPal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain your problem or justify the need for the refund.
Note: make sure you must wait for the response /resolution by the support team after you reach us.
If you dispute PayPal directly without contacting support first or waiting for a response/resolution from them then you may become ineligible for any refund from our end at all because in that case you have breached our policy by going against to it. Please note that If you contact support then your problem will be solved as soon as possible, but PayPal dispute will delay it upto 10 times or more than 30 days. Its better to contact support and get resolution faster and smoother.
4. Special / Other Cases
There are some cases which are special i.e does not come under any of the above and need to be discussed exclusively, In such case, you can contact support and explain your problem, if we found your problem genuine then we may give you the refund or proper resolution.