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Knowledge Base (FAQs for All our The SmartWare Network Websites)
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Using TheSmartWare Account

Find the answer to any question, from the basics all the way to advanced tips and tricks!

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Using Elance Market™ Platform

Want to learn more about setting up and managing your team? Look no further!

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General

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
 
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.
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Account

When you register a new account on our platform, you get a confirmation email on your registered email.

The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.

The the purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

Still NOT Getting Email?

  • Kindly double check your SPAM or Junk folder.
  • Kindly double check your registered email and make sure it's correct.
  • Kindly double check if there is any typo mistakes in your registered email address.
  • If you are still logged-in into your account, then you may try changing your registered email to another email.
    Recommended Article: How to Change / Update Account Email?
  • It can be possible that your inbox has some issue in receiving our emails, check with your provider.
  • Reach out to support, if problem still persist.
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You can change or update your account password at https://cpidroid.com/user/manage.php 

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You can reset or recover your account password at https://cpidroid.com/recover.php

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Unfortunately, account username can NOT be changed or updated.

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Payment

Steps to Add Funds using Paytm INR option:-
If you are NOT registered yet, please register a FREE account at https://cpidroid.com/register.php (or login at https://cpidroid.com/login.php)

Note: These steps apply equally to all our The SmartWare Network Websites

  • Go to https://cpidroid.com/bank.php to Add Funds into your account balance.
  • Enter the amount of funds you want to add (you will Pay in INR equivalent + GST Tax).
  • Select/Click "Pay with Paytm" option under "Pay in INR" section.
  • It will take you to a secure Paytm payment page, which will guide you further.
  • Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
  • Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.

Troubleshoot: 
If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.

For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-

Screenshot (part 1):


Payments_Received__Paytm_for_your_Business.png

Screenshot (part 2):

Payments_Received__Paytm_for_your_Business2.png

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Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:Screen_Shot_2020-03-05_at_6.07.54_PM.png

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Topics covered in this article:-

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

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Going to create a campaign or place an order?
First of all, you need to add funds in your account balance by using an appropriate payment processor such as PayPal, Paytm, Payoneer, Crypto, Wire Transfer ...etc at:

Payment Processors:

  • For Indian customers, we have dedicated INR payment processors such as PayPal INR, Paytm ...etc.
  • For Non-Indian customers, we have PayPal, Payoneer ...etc.
  • We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

 

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Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
 
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
 
Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay 
 
Please follow these steps:-
  1. Please go to https://cpidroid.com/bank.php (login required)
  2. Enter amount of funds (USD) you want to add in "Add Funds" field
  3. Find "Pay in Crypto" tab under "
  4. Select your preferred bitcoin payment processor such as Bitpay
  5. Click "Submit" button to go to a secure payment page.
  6. Send equivalent BTC amount to the unique bitcoin address displayed.
  7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.
 
 
 
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The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to https://cpidroid.com/bank.php (login required) for more info

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You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

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General

Nothing found!

Services

Nothing found!

Orders

Please go through this quick guide and follow the instructions given below to get started quickly:-

Overview:

  1. Register a FREE Account on our Self-Serve Platform
  2. Add some Funds to your Account Balance
  3. Create an Order
  4. Manage your Orders

1. Register a FREE Account on our Self-Serve Platform

If you are NOT registered on our self-serve platform yet then please register a FREE account at https://elancemarket.com/register.php to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email

2. Add some Funds to your Account Balance

You need to add funds in your account balance at https://elancemarket.com/bank.php (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire, Paytm ...etc before creating the campaign.

3. Create an Order

You can create order at https://elancemarket.com/service/ (login required)

Now you can choose any service and click on 'Order Now' for ordering your service.

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Package: You can choose from three packages (if available)

  1. Basic
  2. Standard
  3. Premium 

Quantity: You can enter how much quantity you want.

Now click Create Order.

Tip: Before creating campaigns, please add sufficient funds in your account balance.

4. Manage your Orders

You can manage all your campaigns at https://elancemarket.com/buyer/orders.php (login required) from your dashboard.

 

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You can contact your Order Manager from the order progress page. Kindly go to https://elancemarket.com/buyer/orders.php (login required) and click "Progress" button to open the respective progress page for that order.

On the order progress page, you will find a reply box with textarea where you can enter your message and hit the "Send" button to send your message to the order manager. Please check screenshot below as an example:-

Screenshot:

Order_progress_page_reply.png

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