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Knowledge Base (FAQs for All our The SmartWare Network Websites)

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General

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.

If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

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We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.

Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:

Transaction charges incurred to collect payment via payment gateways.
Man power consumed in processing the payment (if manual method).
Cross border or markup fee we pay while receiving international funds.
Currency conversion fee or losses we face due to fluctuation in currency rates.
Accounting cost we incur to maintain govt. financial compliances.
Tax we paid against the profit we booked on payment we received.
Additional tax filling burden we incur to setoff refund transaction.
Cost of maintaining the platform and infrastructure w.r.t finance.

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Account

When you register a new account on our platform, you get a confirmation email on your registered email.

The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.

The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

Still NOT Getting Email?

Kindly double check your SPAM or Junk folder.
Kindly double check your registered email and make sure it's correct.
Kindly double check if there is any typo mistakes in your registered email address.
If you are still logged-in into your account, then you may try changing your registered email to another email.
Recommended Article: How to Change / Update Account Email?
It can be possible that your inbox has some issue in receiving our emails, check with your provider.
Reach out to support, if problem still persist.

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You can change or update your account email at:

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You can change or update your account password at https://cpidroid.com/user/manage.php

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You can reset or recover your account password at:

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Unfortunately, account username can NOT be changed or updated.

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Payment

Steps to Add Funds using Paytm INR option:-
If you are NOT registered yet, please register a FREE account at https://cpidroid.com/register.php (or login at https://cpidroid.com/login.php)

Note: These steps apply equally to all our The SmartWare Network Websites

Go to https://cpidroid.com/bank.php to Add Funds into your account balance.
Enter the amount of funds you want to add (you will Pay in INR equivalent + GST Tax).
Select/Click "Pay with Paytm" option under "Pay in INR" section.
It will take you to a secure Paytm payment page, which will guide you further.
Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.

Troubleshoot:
If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.

For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-

Screenshot (part 1):

Screenshot (part 2):

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Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

https://asoeshop.com/bank.php (login required)
https://cpidroid.com/bank.php (login required)
https://seoeshop.com/bank.php (login required)
https://smmeshop.com/bank.php (login required)
https://elancemarket.com/bank.php (login required)

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:

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Topics covered in this article:-

Refund on Invoices
Refund on Campaigns/Orders
Exceptions & Special Cases

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at:

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Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as PayPal, Stripe, Paytm, Crypto, Wire, Bank ...etc at:

https://asoeshop.com/bank.php (login required)
https://cpidroid.com/bank.php (login required)
https://seoeshop.com/bank.php (login required)
https://smmeshop.com/bank.php (login required)
https://elancemarket.com/bank.php (login required)

Quick Steps:

Enter amount (USD) you want to add into your account balance.
Choose your preferred payment processor such as PayPal.
Hit "Checkout" button to go to secure payment page.
Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

For Indians : We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available.

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Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.

You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.

Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay

Please follow these steps:-

Please go to https://cpidroid.com/bank.php (login required)
Enter amount of funds (USD) you want to add in "Add Funds" field
Find "Pay in Crypto" tab under "Payment processor" section
Select your preferred bitcoin payment processor such as Bitpay
Click "Submit" button to go to a secure payment page.
Send equivalent BTC amount to the unique bitcoin address displayed.
Funds will be credited to your account balance after 6 confirmations within bitcoin network.

Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.

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The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to https://cpidroid.com/bank.php (login required) for more info

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How to Generate Invoice?

If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile (https://cpidroid.com/user/profile.php)
You can simply follow the steps given at How to Add Funds in your Account Balance? that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).

How to Download Invoice?
You can find and download all your invoices at:

https://asoeshop.com/user/payments.php (login required)
https://cpidroid.com/user/payments.php (login required)
https://seoeshop.com/user/payments.php (login required)
https://smmeshop.com/user/payments.php (login required)
https://elancemarket.com/user/payments.php (login required)

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

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